Testimonial

ALCO Consulting were engaged during 2007 to provide strategic support and advice to the Passenger and Accessible Transport Service (P&ATS) of the London Borough of Camden in achieving its vision of providing a `fully integrated passenger and accessible transport service to older and disabled citizens of Camden’.

ALCO used its extensive experience in the use of ICT, service development and strategic management within a public service environment to effectively identify the practical actions, systems and procedures needed for P&ATS to deliver its vision for a fully integrated service.

ALCO worked very closely and interactively with staff at all levels in P&ATS, including engaging at chief officer level, a commitment to their role in facilitating the development of the service. ALCO conducted regular on-site reviews, attended user engagement forums, explored the challenges faced by the Management Team and provided advice at key intervals in the integration process.

As a result of ALCO’s work P&ATS has made noticeable improvements and is seeing beneficial changes in performance, service delivery, staff morale, and strategic management and efficiency gains. In particular, the development of the `Framework Policy Handbook’ by ALCO provides an ongoing tool for P&ATS to use in focusing and developing its strategic direction and delivering corporate objectives.

The ALCO team provided a very professional, flexible and comprehensive service focussed towards delivering the original brief. They were at all times, approachable, flexible and knowledgeable in their respective areas of expertise. Hence I have no hesitation in recommending them to other local authorities and agencies in similar or allied areas.

Josephine Allman
Head of Passenger and Accessible Transport Service
London Borough of Camden
January 2008
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