Derbyshire County Council wanted to explore the use of technology to improve access to its services for its citizens. ALCO Consulting was appointed on the basis of its extensive expertise in ICT and smart technology to develop a feasibility and business case for the county.
The operational aspects of any business are constantly changing as efficiencies, enhancements and cost reductions are sought. This often means that new ICT systems and processes are established and the business is reconfigured to suit new process and new ways of working. This period can be challenging, as business seeks to continue to reach given performance measures and cope with major disruption.
Implementing new systems is complex and business managers not only need to re-engineer existing process, but also understand the impact of ICT across the full spectrum of the business, and its customers. This is particularly valuable when applying new and disruptive technologies, where the old rules and the new can be poles apart.
Our independent team have a wealth of experience in dealing with the issues that will arise during the implementation and bedding-in phases of ICT systems. Working only client-side and in support of small business units to national public facing implementations, our team is proven in the field and has the necessary ICT technical and practical business experience to ensure that the business and the ICT work in unison and achieve the overall objectives with confidence.
As always, our global experience enables us to keep our clients fully up to date with the lessons being learnt by others, ensuring they are best positioned for success throughout all aspects of implementation.
I have seen ALCO's work as a client and as a collaborator - always thoughtful and well-informed; ALCO will identify implementable pathways no matter how challenging the circumstances appear to be